If I Have A Grievance, Where And How Do I Complain?
Filing Complaints If you have any grievances or complaints regarding our service, you should immediately contact our Naples office at 239 692-9154. If you disagree with the [...]
Have Proper Disaster Recovery Procedures Been Put Into Place?
Yes, as an integral part of our Regulation and Best Practices Strategic Gold has implemented a comprehensive Business Continuity Plan (BCP) that ensures minimal service disruption during disasters. [...]
What Safeguards Are In Place To Protect My Assets If A Vault Custodian Shuts Down?
Vault Shutdown Safeguards In the unlikely event that one of our vault custodians shuts down, we will contact you immediately. You will be provided with alternative [...]
What Safeguards Are In Place To Protect My Assets If Strategic Gold Shuts Down?
Safeguards in Case of Shutdown If Strategic Gold shuts down, we initiate our Operational Procedures for Circumstances In Extremis. In these situations, an independent Trustee, with [...]
What Happens If Strategic Gold Or The Vault Custodian Goes Bankrupt?
Ownership Protection in Bankruptcy When you sign the Bailment Agreement upon opening your account, it establishes that you have direct, uncompromised legal title—Clear Title—to your gold and silver. [...]
Would A Creditor Of Strategic Or The Custodians Have Any Hold On My Assets?
Protection Against Creditors No, your bullion remains your exclusive property. Because it is allocated to you alone, it is not considered the property of Strategic Gold [...]
Does My Ownership Depend On The Solvency Of Strategic Or The Custodians?
Ownership Independence Your ownership does not depend on the solvency of Strategic Gold or the custodians. You maintain Clear Title to your assets at all times, [...]
How Do I Know That The Assets In My Clear Title Account Are Safe?
Asset Protection and Audits Our Regulation and Best Practices Policy is to ensure the security of your precious metals by collaborating with independent service providers who [...]
On What Software Does Strategic Gold Operate?
Customized Precious Metals System We use a custom-built Precious Metals System (PM System) designed to manage all aspects of your Clear Title Account. The software facilitates [...]
Is My Clear Title Account Subject To Counterparty Risk?
Counterparty Risk Protection Your Clear Title Account is not subject to counterparty risk. As the account holder, you maintain ownership of your precious metals at all [...]